These terms and conditions apply to Marahlago LLCs’ website located at www.marahlago.com and all associated Web sites linked to www.marahlago.com by its subsidiaries and affiliates. Please read these terms and conditions carefully.
BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
All of our jewelry is custom designed and shipped from our facility in Henderson, NV. If you have any questions, please do not hesitate to contact our Customer Support team.
Information on our Site
At Marahlago LLC, we make every effort to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manufacturing specifications.
Marahlago LLC is committed to complete customer satisfaction. Marahlago LLC takes pride in the quality and workmanship of our merchandise that we are confident that you will be completely satisfied. If you decide to return your purchase made online or over the telephone for any reason at all; Marahlago LLC will refund that purchase within 14 days from the original purchase date. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box.
Marahlago LLC is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.
Please mail the package to the address below and include a brief description of the reason for your return along with your name and address in the package.
1830 Whitney Mesa Dr.
Henderson, NV 89014
Marahlago LLC will process your return upon receipt of the package. Marahlago LLC must confirm that the returned jewelry has not been damaged or suffered any wear and tear during the 14-day period.
All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 14 days. Shipping costs will be deducted from the amount of the exchange.
We offer free shipping on all US orders. Orders under $100 are shipped USPS. Orders over $100 are shipped FedEx 2-Day.
Orders are shipped within 1-2 business days.
Custom Orders take 6-10 weeks to ship. Please note custom orders placed during the month of February may take up to 14 weeks to ship.
All custom orders will be shipped using FedEx 2-Day.
Marahlago LLC’ offers a free 1-year manufacturer warranty. If something is wrong due to faulty workmanship, contact our Customer Support with pictures of your piece and purchase date. Any work performed by a jeweler other than Marahlago LLC automatically voids the warranty. Any ring resizing voids the warranty. THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.
Click here for more information about Marahlago's Warranty.