WHEN WILL YOUR ORDER BE SHIPPED?
We offer same-day shipping on all orders placed Monday through Friday before 5pm EST; orders placed after this time, or on Saturday or Sunday, will be processed on the next business day. When your order has shipped, we'll send you an email notification with tracking information.
FREE 2 DAY SHIPPING
We provide FREE 2-Day shipping on orders over $100 and FREE ground shipping on orders under $100 within the 50 continental US states. Please note this does not include Puerto Rico, the Virgin Islands, or other US territories.
INTERNATIONAL ORDERS
International shipping outside the US is FREE for all orders of $300 USD or more. Orders below $300 USD will incur a $20 international shipping fee. This is based on your subtotal after discounts are applied. We'll provide an estimate of the delivery date once your order has shipped, but the arrival date may vary depending on transport times as well as customs clearance procedures. Please be advised that some countries charge customs duty or other taxes on importation of gemstones and/or jewelry. We do not assume any responsibility for these taxes and it is entirely the responsiblity of the buyer to settle with their own customs authority.
CHECK THE STATUS OF YOUR ORDER
As soon as your order is shipped, we'll send you an email confirmation with a tracking number. You can use this tracking number to check the status of your order, or visit the "Order Status" page of your online account.
QUESTIONS OR CONCERNS?
If your package arrives damaged, if your order has not arrived by the date listed in your confirmation email, or if you have any other questions or concerns regarding shipping, give us a call at 1-310-910-3833 or email us at [email protected]. Please be sure to retain all packaging materials and paperwork, if applicable. Claims for missing or damaged items must be made within 5 days of the expected delivery date of your order. Marahlago is not responsible for lost or damaged returned shipments.