Need to make a return?
We endeavor to make your marahlago experience a positive one and deliver the best possible service to our customers. However, if for some reason things don’t happen quite as planned, we have a hassle free returns policy and a dedicated team to make everything right.
Our return policy is within14-days from date of delivery. If you need to return an item, simply call or email us and provide your name, order number and we will process a return shipping label and email it to you.
It will be a FedEx label, and to find a FedEx drop off location near you, visit fedex.com. Please package up your return responsibly and use the label provided to you in your email.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you’ll receive a confirmation email. Please allow an average of 1-2 weeks before your credit card will be fully refunded.
Please note that to be eligible for a return, items must be in their original purchase condition, include all product elements and shipped within 14 days of delivery.
Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return.