You'll find your answer(s) here to the most frequently asked questions about
shipping, products, sizing and our products.
You can always contact us if you still have questions!
Mon-Fri, 9AM - 5PM PST
If you are unhappy with your purchase, contact us within 14 days of receipt to arrange a return or replacement.
Orders placed before 5pm EST will be shipped same business day. Orders placed after 5pm EST will ship next business day. Hours of opertation are Mon-Fri 9am-5pm PST.
No problem, just contact us ASAP to request a cancellation. Please note that if your order has already shipped, we are unable to cancel it, but we will be able to send a return shipping label for you to use after you receive it.
• Orders over $100 are shipped FedEx 2-day for free.
• Orders under $100 ship USPS ground for free and take an average 3 to 5 business days for delivery.
• We ship internationally via DHL. Shipping is free on all orders over $300 ($30 fee under $300).
If you need a different size please send an email to email@example.com or give us a call (310) 910-3833 (Mon-Fri, 9AM-5PM PST) and we can arrange an exchange or a return label.
Most pieces can be made in 6 to 10 weeks. Due to the nature of larimar and the extra secure settings that we use, we do not recomend sizing or adjusting larimar jewelry. If you have any questions, you can always reach us at firstname.lastname@example.org.
That’s okay! Contact our customer service team at email@example.com or call us at (310) 910-3833 (Mon-Fri, 9AM-5PM) within 24h of placing your order and we will apply that coupon for you!
One of the best attributes of larimar is that every piece is unique and different and while it is not always possible to choose in person we do want to try and help you to a find a piece that you like. Feel free to get in touch with us with the style you are looking for and let us know about the color tones and patterning that you prefer and we will try and send you some pictures of different pieces.
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Yes! All of our Pendants/Necklaces come with an adjustable chain.
We have discontinued the Marahlago Gold line and have been making our jewelry with .925 sterling silver that is 100% nickel-free and hypoallergenic.
All of our prices are listed in USD!
We do not take orders for custom designs, but we can adapt most pieces to a custom size! Please contact us at firstname.lastname@example.org or call us as (310) 910-3833 (Mon-Fri, 9AM-5PM) if you have any questions!
Please note that custom orders will take 6 to 10 weeks to be made.
We offer a 3-year manufacturer warranty that covers manufacturing defects. Lack of care, resizing or accidental damage aren’t covered by the manufacturer’s warranty. Items with deep scratches, dents, have been altered/resized, damaged due to lack of care or lost are not covered by the warranty. click here for more info!
Contact our customer care team here and please be sure to include a picture of your chain so they know which one you have. They will send you instructions to send the piece back. Don't forget to include your full name, email, order number and pictures of the defective piece. Please note that our warranty only covers manufacturing defects.
If you wish to purchase a chain separately, click here!
Contact our customer care team here. We don't specifically sell single earrings as the chance of matching your stone is very unlikey. Earrings are only manufactured in pairs.
We have a cleaning guide and video that explains how to clean your jewelry safely with items you probably already have at home! Click here for more info!
We have a quick and easy cleaning guide to safely clean your silver jewelry without damaging the gemstone, click here for more information!
Do not use bleach, commercial jewelry cleaners or home cleaning products on your larimar jewelry as it may damage the stone. Please note that the 3-year warranty does not cover stone damage due to improper jewelry care.
Our jewelry is rhodium plated, which means it won't tarnish. More often than not, if you notice your piece being a bit dull, it is because of daily usage: Medication, perfume, hand sanitizer and oils from your skin accumulate on the surface of silver and can predispose it to oxidation. Use warm water to wash your jewelry items gently and dry them with a soft cloth. You can also delay tarnishing by regularly polishing your silver jewelry. We include a free microfiber cloth with every silver piece.
If you have any doubt about your ring size, it is best to order a simple ring sizer on amazon they usually cost around $5.
Because of the way we securely set our stones, marahlago larimar and sterling silver rings should not be resized. If you need a different size, most of the time we can custom make one to your specific fit! Ask our customer service team for more details!
We do not recommend having your Marahlago ring resized at another location, as the gemstone cant be removed, and can be easily damaged by the heat during the resizing process. The 3-year manufacturer warranty will not apply to damage caused by third-party resizing.
Our standard bracelet size is for a wrist that measures between 5"3⁄4 – 6"1⁄4.
If your measurement falls outside of this range, order a custom size and enter your exact wrist measurement (snug fit) in the custom order field.
We only use natural and genuine Larimar mined from the Dominican Republic that we handpick for our designs.
We wrote an article specifically explaining the ins and outs of buying Larimar, what to expect and what to look for. Read it here!
Authentic larimar is a completely untreated gemstone. In order to prepare larimar for jewelry, the gemstone is simply cut and ground to shape. Once the larimar is set, a final polish will be applied to bring out the shine and beauty of the natural stone. The Larimar used in Marahlago jewelry is not treated.
Larimar comes from only one place on Earth, a remote mountain in the Dominican Republic. To learn more about the story of Larimar, click here!
One of the most beautiful and rare gemstones on the planet, larimar has only ever been found in one, very small area in the mountains of the Dominican Republic. Over the last decade larimar has become one of the most sought after semi-precious gemstones in the world. Forty years ago, Larimar was found on the surface. Twenty years ago it was mined in shallow pits 20 to 30’ deep. Now the mine shafts have to go more than 600 feet underground! As the larimar mines continue to chase the deposit ever deeper, the difficulty and cost to extract the stone will naturally increase.
Larimar is known to have healing and enlightenment properties in the spiritual and physical realm. It stimulates the throat and heart chakras to improve inner wisdom. Larimar represents radiating healing, clarity and peace.
Larimar is a strong and durable stone and you are far more likely to damage the silver setting than the actual stone.That being said, there is a minimal level of care that comes with owning gemstone jewelry. For a quick and easy clean guide, click here!
Gently pull on each end to tighten and pull the knots of the bracelet to loosen. [This only applies to the Larimar Bracelet and the Island Breeze Charm Bracelet].
The bracelet may get wet occasionally. An example is when you are washing your hands. We do not recommend wearing it while taking a shower, or swimming in a pool, the chlorine in the pool will eat away at the string, same with salt water in the ocean and most definitely not a hot tub. Because if you wet it too much it will shorten the lifespan of the string of the bracelet.