Do you have questions about your order, shipping, or about our products? You might find an answer here!
If you need more assistance, contact our Customer Support Team at email@example.com or by phone at (310)910-3833 (Mon - Fri, 9AM-5PM PST).
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We have discontinued the Marahlago Gold line and have been making our jewelry with .925 sterling silver that is 100% nickel-free and hypoallergenic.
All of our prices are listed in USD!
We do not take orders for custom designs, but we can adapt almost all pieces to a custom size! Please contact us at firstname.lastname@example.org or call us as (310) 910-3833 (Mon-Fri, 9AM-5PM) if you have any questions!
Please note that custom orders will take 6 to 10 weeks to be made.
If you are unhappy with your purchase, contact us within 14 days of receipt to arrange a return or replacement.
We usually ship orders the same business day, so contact us right away to request a cancellation. Please note that if your order has already shipped, we are unable to cancel it, but will send a return label for you to send it back for a full refund.
Orders over $100 are shipped FedEx 2-day for free. Orders under $100 ship USPS ground for free and take an average 3 to 5 business days for delivery.
We ship internationally for free over $300 ($20 fee under $300).
We ship our regular pieces within 1 to 2 business days. Custom sizes take 6 to 10 weeks to be made, and we’ll do our best to update you along the way. If you have any question, you can always reach us at email@example.com.
That’s okay! Contact our customer service team at firstname.lastname@example.org or call us at (310) 910-3833 (Mon-Fri, 9AM-5PM) within 24h of placing your order and we will apply that coupon for you!
We offer a 1-year manufacturer warranty that covers manufacturing defects. Lack of care, resizing or accidental damage aren’t covered by the manufacturer’s warranty. Your product is automatically registered for warranty starting from the date of purchase.
If your piece is defective, contact our customer care team here and they will send you instructions to send the piece back. Don't forget to include your full name, email, order number and pictures of the defective piece. Please note that our warranty only covers manufacturing defects.
If you wish to purchase a chain separately, click here!
We have a cleaning guide and video that explains how to clean your jewelry safely with items you probably already have at home! Click here for more info!
We have a quick and easy cleaning guide to safely clean your silver jewelry without damaging the gemstone, click here for more information!
Do not use bleach, industrial jewelry cleaner or home cleaning products on your jewelry as it will damage the stone. Please note that the 1-year warranty does not cover stone damage due to improper jewelry care.
Our jewelry is rhodium plated, which means it won't tarnish. More often than not, if you notice your piece being a bit dull, it is because of daily usage: Sweat, soaps, perfumes and such will dirty the piece, which is why a daily wipe after use is recommended. We include a free microfiber cloth with every silver piece.
If you still have doubt about your ring size, it is preferable to go to a jeweler to get it measured. You can also order a ring sizer on amazon (usually around $5).
If you ordered the wrong size ring, contact us to arrange a return and/or exchange. If we do not carry your size, we can custom make it to your specific fit! Ask our customer service team for more details!
We do not recommend having your Marahlago ring resized at another location, as the gemstone might get damaged by the heat during the resizing process. The 1-year manufacturer warranty will not apply to damage caused by third-party resizing.
Our standard bracelet size is for a wrist that measures between 5"3⁄4 – 6"1⁄4.
If your measurement falls outside of this range, order a custom size and enter your exact wrist measurement in the custom order field.
We only use natural and genuine Larimar mined from the Dominican Republic that we handpick for our designs.
We wrote an article specifically explaining the ins and outs of buying Larimar, what to expect and what to look for. Read it here!
Larimar is a very durable gemstone, but it is photosensitive, which means that overtime, light and heat will cause it to turn whiter. This is a natural process, but it is also a process that will take decades to happen.
Our Larimar is real, natural and mined from the Dominican Republic. No treatment or synthetic stone is used in Marahlago jewelry to keep it as authentic as possible.
Larimar comes from only one place on Earth, a remote mountain in the Dominican Republic. To learn more about the story of Larimar, click here!
Larimar is a rare gemstone that only comes from one place on Earth in the Dominican Republic. As its rarity increases, so does its value. Purchasing Marahlago Larimar is a sure way to ensure that you own an authentic and valuable piece of Larimar.
Larimar is known to have healing and enlightenment properties in the spiritual and physical realm. It stimulates the throat and heart chakras to improve inner wisdom. Larimar represents radiating healing, clarity and peace.
Larimar is a very strong and durable stone. You are far more likely to damage the silver setting than the actual stone.That being said, there is a minimal level of care that comes with owning gemstone jewelry. For a quick and easy clean guide, click here!
The blue of Larimar and silver is a great combination, which is why our most popular stacked duo is our Caribbean set, which has a silver bangle and a Larimar bracelet! Any piece from our Caribbean Charm collection looks great together, with one of each or several at once. Sky's the limit!