marahlago warranty covers repairs on manufacturing defects for upto three years from purchase date, but only if the jewelry has been purchased from an authorized retailer. The warranty is unfortunately void if the jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in material or workmanship. Surface scratches are considered normal wear and tear, but if you would like to send your piece in, we will gladly try and repolish if possible.
A lost piece can not be considered a manufacturing defect, if the closing mechanism is compromised in anyway, immediately send it back for repair. Only polish your jewelry by hand as machine polishing can damage the product and be very careful to only use liquid silver cleaners recommended for pearls.Improper repair, sizing or warranty service performed by someone other than marahlago will also void this warranty.
Please make sure you register your repair online before sending it in. A repair specialist will evaluate the piece and determine the best way to proceed. In some cases, a repair may take upto 12 weeks. If a repair is not possible and your item has been discontinued, we will offer you a choice of replacement pieces.